7/24 Hour Professional Eyewear Customization Manufacturer Service
HECHANG Optical is a leading enterprise in the number of proprietary technologies in China. Your customized requirements can be achieved here.
We have a professional R&D team and manufacturing team to handle all your requirements, aiming to provide high-standard eyewear products to our customers.
Customer Satisfaction is Our Priority
At HECHANG Optical, we pride ourselves on providing exceptional after-sales service to ensure your complete satisfaction.
01
Comprehensive Support
From product usage guidance to addressing any concerns, our dedicated team is here to assist you every step of the way.
02
Quality Assurance
We stand by the quality of our products. Should you encounter any issues, we offer a hassle-free replacement or refund policy.
03
Personalized Assistance
Each client is unique, and so is our approach. We tailor our services to meet your specific needs or preferences.
04
Effective Solutions
We value your time. Our customer service team is committed to providing prompt and effective solutions to your inquiries.
Productivity
We are a factory with over 48 years of experience in the development and manufacturing of sunglasses, sports glasses, eco-friendly glasses, and protective glasses.
Our factory covers over 42,000 square meters and we have a team of 200 people.
High-quality Eyewear
We are dedicated to providing high-quality eyewear customization services and high-quality eyewear products to global customers. We can handle any order that meets the needs of our customers, whether it's technical research and development or finished product manufacturing.
Manufacturing Equipment
We have production lines that meet international standards and are equipped with various laboratories to ensure the excellence and stability of product quality.
Advisory Service
HECHANG Optical has a professional overseas team to provide a one-stop solution for Hechang Optical overseas pre-sales, in-sales, and after-sales-related consulting services.
Quick Response
If you have any questions about HECHANG Optical, please feel free to contact us via online chat,email or phone call.We will try our best to meet your requirements and we will reply to you within 24 hours.
After-Sale Service
Our products provide an after-sales service guarantee. If there are any after-sales problems with the products you bought, we suggest you contact us through our official website, www.hechangoptical.com for assistance.
After-Sales Service Process
To ensure a seamless experience, our after-sales service process is straightforward and customer-friendly.
Customer Feedback
Your feedback is invaluable to us. It helps us improve our products and services continuously.
Our After-Sales Services Guarantee
For any after-sales inquiries, please reach out to our customer support team.
We are available and strive to respond to all inquiries within [response time: Mon - Sat, 9a.m. to 8 p.m, 24 hours].
01
Standard Warranty
Our custom eyewear products come with a standard one-year warranty from the date of purchase.
This warranty covers manufacturing defects, such as material or workmanship issues.
If you encounter any problems covered under the warranty, please contact us immediately for assistance.
02
Extended Warranty
We offer an extended warranty plan that covers your eyewear for an additional two years.
This extended warranty includes the same benefits as the standard warranty and can be purchased at the time of sale or within the first year.
03
Types of Repairs
We offer a range of repair services to ensure your glasses remain in perfect condition. Our repair services include lens replacement, frame adjustments, and hinge repairs.
04
Paid Repairs
For repairs not covered under warranty, we offer a comprehensive repair service at competitive rates. Examples include lens replacement, frame realignment, and other major repairs.
Our Glasses After-sales service FAQs
After-sales service
Is there a warranty on your custom eyewear?
Yes, we offer a one-year warranty on all custom eyewear against manufacturing defects. This warranty covers issues such as frame breakage, lens defects, and coating problems under normal use conditions.
What should I do if my glasses are damaged during shipping?
If your glasses are damaged during shipping, please contact us immediately at [Email: vicky@hechangoptical.com / Phone: +86 185 8894 9336] with photos of the damage.
How long does it take to process a repair?
Repairs typically take 7 business days from the time we receive your glasses.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at vicky@hechangoptical.com or call +86 185 8894 9336. They will guide you through the process and provide a return authorization number.
Can I modify my order after it has been placed?
Modifications to your order can be made within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.
How long does it take to process a return or exchange?
Once we receive your returned eyewear, we will process your return or exchange within 7-10 business days. Refunds will be issued to the original payment method, and exchanges will be shipped promptly.
What should I do if I received the wrong prescription lenses?
If you received the wrong prescription lenses, please contact our customer service team immediately. We will arrange for the correct lenses to be shipped to you as soon as possible, and we will cover the cost of returning the incorrect lenses.
What is your return policy?
We offer a 30-day return policy for all custom eyewear. If you are not satisfied with your purchase, you can return it within 30 days of receiving the product for a full refund or exchange, provided the eyewear is in its original condition.
Do you offer repairs for custom eyewear?
Yes, we offer repair services for our custom eyewear. If your eyewear needs repair, please contact our customer service team with details of the issue, and we will provide instructions on how to proceed.
What should I do if my eyewear arrives damaged or defective?
If your eyewear arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible. Please provide photos of the damage or defect for our records.
Hear from our clients about their experience working with us.
Your feedback is valuable to us. Please share your experience with our products and services.
Read what our customers have to say about our eyewear and services.
Exceptional service, exceeded expectations. Hechang Optical delivered stunning designs promptly.
Their attention to detail and communication made the process seamless. Highly recommend their services for their branding.
Sarah Johnson
From Canada
Professional, reliable, and highly skilled team. Significantly boosted our online visibility.
Expertise in frame design and packaging has greatly increased our online visibility. Their dedication to the success of our projects is always evident.
David Lee
From Korea
Reliable eyewear producer. A trusted partner for our future projects.
HECHANG Optical provided exceptional eyewear development and customization services that exceeded our expectations. Their professionalism and attention to detail made the process run smoothly.
Michael Thompson
From Singapore
The very innovative and creative frame designs perfectly fit our needs.
HECHANG Optical's design team did an excellent job of capturing the essence of our brand. Their collaborative approach ensured that our vision translated seamlessly into our brand presence. Highly recommended.
Emily Chen
From Malaysia
For any after-sales service inquiries
We endeavor to give the most attentive service along with exceptional quality and value to every customer who purchases from HECHANG Optical.
If you have any questions about your order, please feel free to contact us.
Reach out to us via phone, email, or through the contact form below, and we'll get back to you promptly within 24 hours.
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
SINCE 1976.
Specializing in OEM eyewear for world-class brands. Our business market has gradually expanded to cover Europe, the United States, Japan, Australia, India, Russia and other countries. More about ↗
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